Case Management Rep, Bilingual

WakeMed Health & Hospitals • Raleigh, NC

4d

About The Position

The Case Management Representative supports the delivery of comprehensive care management services within a multidisciplinary team to support the success of the Population Health Management care model. This model is designed to improve quality, reduce cost, promote optimal patient health and well-being across the continuum of care, and promote patient and provider satisfaction. The role implements care plan interventions as delegated by licensed case managers and Clinical Services team leaders to facilitate the delivery of high-quality, cost-effective, patient-centered, holistic care to optimize patient health and health outcomes. Responsibilities include conducting intake interviews and collecting patient-level information, and assisting with administrative support tasks. The position promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, information sharing, coaching, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Duties may include home, community, inpatient, and/or ambulatory-based patient encounters. The role is accountable for consistently achieving quality metrics. Mental Health First Aid training is preferred.

Requirements

• High School Diploma or Equivalent Required
• 2 Years Clinical - Acute Care Required
• 2 Years Healthcare - Acute Care Required
• 2 Years Healthcare Required

Nice To Haves

• Mental Health First Aid training preferred
• Certified Health Coach Preferred
• Associate's Degree Preferred

Responsibilities

• Supports delivery of comprehensive care management services within a multidisciplinary team.
• Implements care plan interventions as delegated by licensed case managers and Clinical Services team leaders.
• Conducts intake interviews and collects patient-level information.
• Assists with administrative support tasks.
• Promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, information sharing, coaching, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship.
• May include home, community, inpatient, and/or ambulatory-based patient encounters.
• Accountable for consistently achieving quality metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED