Case Management Manager

CARDEA HEALTH • Oakland, CA

3d • $80,000 - $90,000 • Hybrid

About The Position

The Case Management Manager provides direct supervision, coaching, and performance oversight for Care Coordinators across program sites while promoting standardized care-coordination practices, documentation expectations, and service-quality benchmarks. This role also supports residents with complex or high-acuity needs, strengthens discharge and transition-of-care practices, and partners with interdisciplinary teams to improve resident stability, health outcomes, and continuity of care. Cardea's interim housing programs provide temporary housing, stabilization services, clinical support, care coordination, case management, and connections to permanent housing opportunities for individuals experiencing homelessness. Employees in these roles should expect frequent collaboration with residents, healthcare providers, social service agencies, community partners, and multidisciplinary teams.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in case management, care coordination, social services, behavioral health, healthcare, housing services, or a related human-services setting.
• At least 1 year of experience providing guidance, training, lead support, or supervision to staff.
• Experience working with individuals experiencing homelessness, housing instability, complex medical needs, behavioral health needs, substance use conditions, or other barriers to stability.
• Ability to coordinate services across internal teams, healthcare providers, community partners, and external agencies.
• Strong communication, organization, documentation, and follow-up skills.
• Ability to use electronic documentation systems, email, and standard office technology.
• Ability to travel between assigned program sites as needed.

Nice To Haves

• Associate’s or bachelor’s degree in social work, public health, psychology, human services, healthcare administration, or a related field.
• 3 or more years of experience in case management, care coordination, housing services, healthcare, behavioral health, or social services.
• Prior experience supervising case management, care coordination, peer support, outreach, or direct-service staff.
• Experience working in supportive housing, interim housing, medical respite, street medicine, community health, or homeless services.
• Familiarity with trauma-informed care, harm reduction, motivational interviewing, housing-first practices, or person-centered service delivery.
• Experience supporting individuals with co-occurring medical, behavioral health, substance use, and housing-related needs.
• Experience developing workflows, staff tools, tracking systems, or quality-improvement processes.
• Experience using electronic health records, HMIS, case management platforms, or similar documentation systems.
• Bilingual or multilingual skills specifically in Tagalog or Spanish.

Responsibilities

• Provide direct management, supervision, coaching, and performance oversight for Care Coordinators across program sites.
• Establish and maintain standardized care-coordination practices, workflows, documentation expectations, and service-quality benchmarks across all locations.
• Set clear minimum expectations for resident outreach and follow-up, including timely contact at intake, following hospitalization, and after medical, behavioral-health, or other significant care appointments.
• Ensure Care Coordinators complete and document core care-coordination activities, including primary-care-provider enrollment, pharmacy linkage, medication access support, hospitalization and emergency-department tracking, appointment coordination, and connection to appropriate community-based services.
• Develop tools, protocols, training materials, and monitoring processes that promote consistent implementation of care-coordination standards across sites.
• Review care-coordination practices, resident outcomes, and documentation quality; identify service gaps, trends, and opportunities for corrective action and continuous improvement.
• Carry a limited caseload of residents with complex, high-acuity, or persistent care-coordination needs that require intensive intervention beyond the capacity of the regular program team.
• Lead interdisciplinary case reviews and facilitate coordinated, resident-centered action plans that clarify team roles, priority interventions, follow-up responsibilities, timelines, and escalation pathways.
• Implement and oversee standardized discharge and transition-of-care practices for residents exiting Cardea programs.
• Provide consultation and decision-support to Program Managers when residents are being considered for an unplanned exit from a program.
• Maintain accurate, timely, and compliant documentation related to care coordination, complex-case management, case reviews, hospitalizations, discharges, referrals, and follow-up activities.
• Track and report on key indicators related to care coordination and resident transitions, such as primary-care enrollment, hospitalization follow-up, medication and pharmacy linkage, high-utilizer outcomes, discharge-completion rates, and unplanned-exit trends.
• Participate in program planning, quality-improvement initiatives, policy development, staff training, and cross-functional efforts that strengthen resident health, housing stability, and continuity of care.
• Other duties as assigned

Benefits

• Medical, dental, vision, EAP, life insurance, long-term disability, HSA or FSA, Dependent Care FSA, voluntary benefits, paid sick leave, paid vacation time, birthday time off, and 401(k) with up to 3.5% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED