Case Management Liaison - Fixed Term

Stanford Health Care•Palo Alto, CA

4d•$36 - $41

About The Position

This job family performs selected delegated functions related to discharge planning, utilization management, and patient care coordination. The Case Management Liaison communicates and collaborates with Case Managers, Social Workers, interdisciplinary team members, review organizations, vendors, providers, and other external customers. The role serves as a designated member of the patient care team and works collaboratively under the direction of Case Managers and Social Workers. The position supports discharge planning and utilization review by gathering and communicating patient information, reviewing admission and insurance data, coordinating post-hospitalization services, and completing related documentation and clerical work. It also contributes to patient-care-team goals, process improvement, and desired team outcomes while communicating with patients, families, staff, and community members from diverse backgrounds.

Requirements

High school diploma or GED equivalent.
Three years of progressively responsible and directly related work experience.
Ability to adjust communications to the receiver’s needs and level of understanding.
Ability to remain calm in stressful situations.
Ability to solve problems and identify solutions.
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of medical terminology.
Knowledge of Windows-based office software, computers, and operating systems.

Responsibilities

Assist with compiling resource information and developing resource files.
Communicate utilization review, discharge planning, and related information to internal and external customers, including nursing staff, interdisciplinary team members, and review organizations.
Consider patients’ age-specific needs as appropriate and communicate and interact effectively with patients, families, staff, and community members from diverse backgrounds.
Document in the medical record according to established guidelines.
Gather clinical, psychosocial, and financial information; communicate with appropriate health care team members and refer patients to professional staff based on established guidelines.
Participate on designated patient care teams and contribute to goal setting, process improvement, and achievement of desired team outcomes.
Perform admission, concurrent, and retrospective reviews under the direction of the Case Manager and according to established guidelines.
Perform clerical activities and data entry related to discharge planning, utilization review, housing, patient care funds, patient disposition, community referrals, and quality indicators.
Review daily admission data and check inpatient insurance benefits, authorized days, and concurrent review requirements.
Verify post-hospitalization benefits and arrange and coordinate transportation, post-hospital placement, services, and equipment.
Adopt and execute C-I-CARE standards in interactions with patients, families, and colleagues, supporting the patient-experience pillars Know Me, Show Me the Way, and Coordinate for Me.