Case Management Extender

Community Health Network•Indianapolis, IN

About The Position

The Case Management Extender provides non-licensed clerical and administrative support to RN and social work Case Managers to facilitate discharge plans and other case management activities. The role supports patient care transitions, including communication with skilled nursing facilities, home healthcare providers, assisted living facilities, and outpatient treatment centers. It also assists with locating placement facilities, arranging transfers and transportation, facilitating home care referrals, supporting licensed Case Managers with regulatory requirements, and scheduling post-discharge physician appointments.

Requirements

High school diploma or GED.
Three years of experience with medical or business computer applications, such as Epic, and proficiency in word processing, spreadsheet preparation, and electronic mail.
Working knowledge of medical systems and medical terminology, or completion of department-approved training within three months of hire.
Ability to manage projects and assignments from start to completion.
Ability to use customer service skills to provide an exceptional experience.
Ability to collaborate and build effective relationships.
Ability to work under pressure.
Ability to be detail-oriented and organized.
Ability to communicate complex or technical information effectively, both orally and in writing.
Ability to effectively maintain databases.
Ability to improve processes.
Ability to independently manage time and priorities.
Ability to maintain confidentiality.
Ability to self-motivate.
Ability to travel between locations.
Ability to use Microsoft Office Suite.

Nice To Haves

Associate degree.

Responsibilities

Provide clerical and administrative support to RN and social work Case Managers.
Call or fax information to support patient care transitions to skilled nursing facilities, home healthcare, assisted living, outpatient treatment centers, and other care settings.
Assist in locating appropriate facilities for patients moving to another level of care.
Facilitate transfers to alternate care facilities, including arranging transportation and facilitating referrals for home care services.
Provide general administrative support for case management activities.
Assist licensed Case Managers with regulatory requirements.
Schedule post-discharge physician appointments.