Case Management Coordinator-Full Time Days

Northwestern Memorial Healthcare•Lake Forest, IL

1d•$18 - $31•Onsite

About The Position

This is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. This is a fully on-site position, and the schedule is Monday to Friday 8am to 4:30pm. The Case Management Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Requirements

2 to 3 years of undergraduate education or equivalent.
3-5 years of experience in a business office with a strong emphasis on database management and customer service.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and PeopleSoft.
Knowledge of medical terminology.
Excellent communication, organizational, interpersonal skills, and ability to work in a team environment.

Responsibilities

Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting; exercises judgment to ensure appropriate parties attend meeting.
Screens incoming email, mail, and telephone calls to assign priority to call and/or identify additional resources to manage caller’s need.
Screens walk-in clients within department guidelines to determine need to be seen by case management or social work. clients with community resources questions should be referred to the Case Management social workers (847-535-6445/847-535-7524/847-535-7573/847-535-7441)clients with billing questions should be referred to Patient Financial Services (847-535-6016) provides resource information regarding the following: nursing homes, help in the home, and other specific community resources as directed by professional staff
Independently plan and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
Copy or fax patient information, as needed, to outside agencies for continuity of care, as requested by professional staff
Assists with creation and preparation of materials which are presented to senior management and Board-level committees and subcommittees, particularly power point presentations and printed materials.
Prepares, copies, mailings, and files documentation accurately and maintains security and confidentiality of highly sensitive information.
Participates in department meetings and committees
Performs other assigned secretarial duties (including procuring medical records utilizing PowerChart/Cerner, and retrieving charts from Medical Records department)
Assumes responsibility for professional development by participating in workshops, conferences, and/or in-services
Upholds the Northwestern Lake Forest Hospital policy on patient confidentiality
Brings issues with legal, risk management, or ethical implications to the attention of the director in an expedient manner
Monitors copy machines, fax machines, computers and telephonic equipment and reports malfunctions
Maintains department schedule and secures coverage when staff are absent
Maintains a sufficient inventory of all office supplies
Participates in special projects under the direction of Director.
Utilizes appropriate resources within the institution, division, and department to manage and complete each assigned task and/or project.
Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department.
Provides support to Division Vice President as needed.
Acts in Secretary role for designated meetings and transcribes meeting content.
Conducts internet research and identifies relevant topics based upon assignment.
Performs other duties as assigned.