Case Management Coordinator

Covenant House Florida Inc • Fort Lauderdale, FL

11d • $0 - $60,000 • Onsite

About The Position

Case management Coordinator is responsible to lead, evaluate, and manage case management and youth services to youth ages 18-22 in the safe haven as they transition to independence. The coordinator will work with team members to enhance service quality to the youth and ensure program activities align with the organization’s mission.

Requirements

• Bachelor’s degree in Psychology, Social Work, Behavior Analysis, or related field required
• Two (2) years of relevant experience in a leadership or team-support role, ideally within case management or a related field.
• Must be certified and up to date in Nonviolent Crisis Intervention Training.
• Must have a valid FL driver’s license and good driving record.
• Must be proficient in usage of MS Word, Excel, Outlook, and internet-based software.

Nice To Haves

• Master’s degree preferred.
• Two years of case management experience working with at risk youth preferred.

Responsibilities

• Provide professional and administrative supervision and support to a team of Intensive case managers and advisors.
• Manage case management operations. Coordinate daily/weekly case management activities in coordination with team members and program leadership.
• Support positive interactions between youth and staff, providing guidance on resolving conflicts and improving service quality. Maintain safety by assisting in de-escalation when necessary, using appropriate verbal behavioral de-escalation techniques.
• Provide oversite of assigned grant funded programs to ensure maintenance and quality assurance of accurate and high-quality client records.
• Responsible for ensuring all case managers and advisors are addressing and documenting cleanliness concerns with residents and assists case managers and advisors in creating a path of success for the youth to follow.
• Provide on-site, senior leadership for Crisis Shelter management (RAOD coverage) as assigned.
• Participate in the recruitment and onboarding of case managers and residential advisors, fostering a positive onboarding experience.
• Mentor and coach employees to competence for diverse learners including individual support meetings, group supervisions and workshops.
• Facilitate team building activities and provide motivational support by assisting with team member recognition and retention activities.
• Collaborate with organizational leaders at various levels to ensure successful delivery of innovative, trauma- informed best practice services to residents.
• Build and maintain active partnerships with community agencies to address and support the diverse needs of the youth we serve.
• Drive agency vehicles to escort youth to and from various appointments, if needed.

Benefits

• This position is onsite and does not have the ability to be remote.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level