Case Management Consultant
About The Position
This role is for a Case Management Consultant with Group Disability at Sun Life Financial. The company is looking for individuals who are interested in contributing to the health of Canadians and believe that health is a significant determinant of success for both organizations and individuals. The ideal candidate will be well-organized, service-oriented, experienced in disability management, skilled in coaching or adult education, and able to demonstrate empathy. They should also be able to see the big picture, understand critical details, and cultivate behavior in their team to drive results. The position supports disability case managers in making a difference in customers' lives and offers professional development, a dynamic workplace, challenging work, and career advancement opportunities.
Requirements
- 3-5 years in Disability Case Management (short and long term disability)
- University degree or a completed college diploma.
- Bilingualism (French, English, both oral and written) is required.
- Analytical, organizational and problem solving skills
- Influencing and negotiating skills
- Knowledge of strategic interventions
- Positive attitude with a drive to succeed and a commitment to quality service
- Listening skills and capacity for empathy
Nice To Haves
- Occupational health, disability management or other health related areas are assets.
Responsibilities
- Coach the assigned team in client-focused case management and achieving results.
- Refine the assigned team's skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, and workload prioritization to improve overall measured team performance.
- Support staff in achieving overall office targets, workload management, difficult cases, and department workflow and processes.
- Collaborate with peers, trainers from Learning and Development and Practice Excellence to address learning and development opportunities.
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet service excellence, quality, and financial commitments to customers.
- Report on emerging trends so that they can be addressed and learnings can be leveraged nationally.
- Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.
Benefits
- Comprehensive training programs from the start of employment and ongoing coaching
- Complete benefits package starting your first day
- Collaborative environment where you are encouraged to share your ideas
- Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
