Case Management Center Intake Specialist

Babin Law•Columbus, OH

18h•$18 - $21•Onsite

About The Position

We are a prestigious law firm specializing in representing victims of sexual abuse, human trafficking, personal injury, product liability, and other forms of victimization. Our commitment to justice and our clients' well-being drives our work. We are currently seeking a dedicated Legal Intake & Onboarding Specialist to join our team and assist us in providing essential support to our clients during their difficult times. This role involves dealing with sensitive and distressing situations on a daily basis. It requires a resilient individual who can maintain composure under challenging circumstances. At our law firm, we believe in the power of compassion, empathy, and determination to bring justice and healing to those who need it most. Join us in our mission to make a meaningful impact on the lives of victims and create a more just society.

Requirements

A strong sense of empathy, compassion, and patience, especially when working with clients who have experienced trauma.
Excellent communication skills, both written and verbal.
The ability to handle emotionally charged conversations with professionalism.
Strong organizational skills and attention to detail, especially when documenting evidence and information.
Proficiency in using call center software and other relevant tools.
Previous experience in a call center or customer service role is a plus.
The capacity to work independently while adhering to team goals and objectives.
Ability to commute to Columbus, OH 43215 (Required)
Ability to relocate to Columbus, OH 43215 before starting work (Required)

Nice To Haves

Previous experience in a call center or customer service role is a plus.

Responsibilities

Handling inbound and outbound calls onsite with professionalism and empathy.
Onboarding new clients, ensuring their understanding of our processes and services.
Engaging in chat, SMS messaging, mail, and email communications with clients to provide timely information and updates.
Collecting and meticulously documenting evidence and relevant information from clients.
Assisting in filling out legal forms and documents under the guidance of our legal team.
Providing administrative support to ensure efficient case management.
Collaborating with our legal professionals to ensure accurate and comprehensive client support.
Maintaining a high level of confidentiality and sensitivity when handling client cases.
Performing additional duties as required by the firm to support our clients' needs.