Case Management Associate 1

Public Consulting Group•El Cajon, CA

8d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Our Human Services team helps state and municipal human services and economic agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Requirements

Ability to work with and relate to participants and demonstrate active listening skills.
Display a professional level of empathy for participants and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relation techniques, and superior verbal and communications skills.
Excellent accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of all materials in the work setting.
Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
Ability to partner with and motivate participants with both physical and/or mental disabilities.
Ability to maintain a record keeping and follow-up system.
Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Nice To Haves

An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
2 to 4 years of customer relationship management or case management experience.

Responsibilities

Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
Conducts assessments for barriers and skills.
Determines eligibility and need for supportive services including child care, transportation, and ancillary services.
Manages participants progress towards achieving goals by creating and updating plans.
Assists program participants in developing vocational goals.
Monitors and records clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
Notifies county’s human services specialist of non-compliance with work activities.
Follows procedural requirement by updating client case files in systems.
Maintains up-to-date knowledge of program procedures and implement appropriately.
Maintains up-to-date knowledge of community resources, labor market and training resources.
Maintains in contact with each client placed in employment on a monthly basis.
Completes all necessary county paper documents and forms.
Maintains communication with employment organizations and educational programs where participants are located.
Ensures all performance metrics are met in achieving participant stated outcomes.
Ability to perform case management duties with customers in-person and on site.