Case Management Assistant
About The Position
Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy. Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care. One Community. One Mission. One California
Requirements
- High School Graduate or GED
- Minimum of one year of experience supporting clinicians in demanding and fast paced patient care environments, and/or medical office experience.
- Current-Demonstrated experience in Microsoft Office, typing, and computer data entry.
- Proficiency in Microsoft Office applications including Word, basic Excel spreadsheet manipulation, typing, and data entry skills.
Nice To Haves
- Associate Degree or LVN preferred
Responsibilities
- Assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources.
- Educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions.
- Comply with confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.
- Provide administrative support for the department by performing assigned tasks or activities that do not require a clinical license.
- Ensure office supplies and department equipment are available, current and functional.
- Schedule, arrange and facilitate post acute care referrals, DME or follow up appointments under the supervision of licensed staff. This includes daily updates or communication between the department and post acute provider regarding changes in anticipated discharge date, needs or plan.
- Prioritize and forward communications relating to insurance requests, denials and Physician Advisor status recommendations to the appropriate Care Coordinator and document any related authorizations, denials or status determinations in the designated EMR or software program.
- Obtain patient or family signatures on required documentation under the supervision of the clinical staff and maintain such documents in accordance with hospital policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
