Case Management Assistant

Grand Traverse County Michigan•Chesterfield, VA

3d•Onsite

About The Position

Grand Traverse County is seeking a Case Management Assistant to provide technical, paralegal, and administrative support to case managers. This is an entry-level para-professional role within the case management profession, requiring employees to work as part of a team to meet objectives. The position may involve irregular hours and travel using a personal vehicle. Employees must meet minimum requirements and be able to perform essential duties with or without reasonable accommodations.

Requirements

Associate’s (two-year) degree in a related field (such as legal assisting, law enforcement, or human services)
One to two years of related experience.
A four-year college degree in a related field may substitute for the experience requirement.
Two years directly related experience may substitute for each year of the education requirement, if there is demonstrated knowledge, ability, and skills to perform the work.
Valid driver's license and personal vehicle insurance and maintain eligibility to drive as per the County's Vehicle policy.
Proficiency in English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.
General knowledge of applicable subject areas and the ability to learn relevant terminology, policies, processes, regulations, and applicable laws within assigned subject area.
Knowledge and ability to use a personal computer to prepare reports, maintain records, search for and compile data.
Skill in operation of modern office equipment such as personal computer, facsimile, copiers, scanners and telephones.
Skill in researching and compiling information.
Ability to handle multiple tasks simultaneously with frequent interruptions.
Ability to consistently demonstrate sound ethics and judgment.
Ability to display tact, emotional stability and patience while dealing with distressed individuals and to make immediate decisions in difficult and/or emergency situations.
Ability to comprehend, process and apply both verbal and written skills appropriate to the job.
Ability to accurately organize and maintain paper documents and electronic files.
Ability to maintain the confidentiality of information and professional boundaries.
Ability to use County resources effectively and efficiently.

Nice To Haves

May be required to serve in an “on-call” capacity.

Responsibilities

Assist case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
Researches, compiles, reviews, reconciles, and/or maintains a variety of information and records.
Answers questions and supplies detailed information both in person and on the phone to clients, case managers, other service agencies, law enforcement agencies, as well as federal and state agencies and officials.
Receives and processes a variety of requests for information, registrations, actions, forms, orders, notices, and/or other related information.
May conduct initial interviews and evaluate customers' eligibility and needs.
Follows through on client needs through coordination of services.
Sorts, files, and maintains materials and filing systems (paper, computer or imaging), retrieves file materials, and keeps a record of file movement.
Performs a variety of routine clerical activities in support of the assigned department.

Benefits

Medical: High-deductible plan through Priority Health with County contribution up to $2,000 into an employee Health Savings Account annually.
Vision: No cost plan for employees, with an enhanced plan through EyeMed available.
Dental: Provider is Delta Dental, with no cost or premium for diagnostic and cleaning services.
Wellness: Variety of incentives and programs to promote a healthy lifestyle.
Employee Recognition: Awards and recognition throughout the year and on anniversary dates.
Tuition Reimbursement: Up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
Vacation: Generous amount of vacation days for benefitted employees.
Holidays: 13 days per year, plus additional floating holidays.
Personal Leave: Up to 64 hours annually depending on contract, with unused leave paid out up to 40 hours annually.
Parental Leave: Up to 6 months of leave for birth or adoption of a child.
Retirement: Defined contribution through MERS with a generous match that fully vests after 6 years.
457(b) Retirement Plans: Optional deferred compensation and Roth retirement plans with matching contributions.
Life Insurance: Automatically provided for benefitted employees.
Short Term Disability: Plan through Mutual of Omaha, paying two-thirds of salary for up to 182 days.