Case Management Assistant
About The Position
Advocate Lutheran General Hospital is a leading health care provider in Chicago’s North and Northwest suburbs, offering a Level I Trauma Center, access to national clinical trials and advanced medical treatment in cardiology, cancer, neurosciences, orthopedics and women’s health. Named among the nation’s best hospitals by Newsweek and U.S. News & World Report, the hospital is on the leading edge of research and technology and is nationally accredited for its diagnostic and breast imaging services. Lutheran General has an 8,000- square-foot simulation training center and is a leader in graduate medical education, training nearly 1,000 students and 330 residents and fellows across 18 specialties each year. Located on the campus is Advocate Children’s Hospital, one of the largest providers of pediatric services in the state and nation.
Requirements
- H.S. diploma or equivalent
- 2-3 years clerical experience in a health care setting
- Ability to use Microsoft Office
- Ability to handle difficult calls and maintain professional conduct
- Good communication skills
Responsibilities
- Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes.
- Monitors voicemails and ensures timely follow-up.
- Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
- Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
