Case Management Assistant- 40hrs/week, DAYS
About The Position
Assists Case Management and Social Work staff with setting up patients’ discharge needs. This role contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Demonstrates excellence in daily work and is willing to actively participate in performance and quality improvement activities and to work towards enhancing customer/patient satisfaction. Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families, and colleagues.
Requirements
- HS diploma or equivalent and 3-5 years’ experience.
- Proficient with computer/software applications.
- Strong written and verbal communication skills and organizational skills.
- Must be able to multi-task and prioritize.
Responsibilities
- Assists with obtaining Durable Medical Equipment (DME), including but not limited to rolling walkers, commodes, wheelchairs, quad canes and hospital beds.
- Make basic transportation arrangements (MAS, Rehab, back transfer, cabs) once discharge planner has documented need.
- Maintains patient confidentiality of all communications and documents as required by Hospital policy.
- Rounds frequently on assigned units.
- Keeps Case Managers and Social Workers apprised of status of discharge plans, documents the status of activities and communications, and maintains adequate reporting information in EPIC.
- Enters data into EPIC in a timely fashion to facilitate discharge plans.
- Maintains skills needed for performance of duties.
- Utilizes available educational opportunities for improving skills.
- Attends required in house in-services.
- Projects positive image of the department and hospital.
- Assist in the delivery of regulatory documents to patients.
Benefits
- Excellent health care coverage with no copay at Albany Medical Center providers
- A wide array of services and programs to support emotional, physical, and mental wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
