Case Management Assistant - Housing Stability

Hennepin County•Minnesota, MN

2d•Hybrid

About The Position

The Housing Stability area of Human Services Public Health is seeking two Case Management Assistants to join the Homelessness Prevention team to support residents remaining in or newly accessing stable housing and avoid homelessness. These positions will support the Homelessness Prevention team’s eviction prevention strategy, and will provide triage services at housing court, respond to calls from residents needing assistance to maintain their housing, provide navigation and support to residents with housing instability, and support continuous improvement projects with the team and Hennepin County. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Find us here at upcoming career fairs!

Requirements

Two years or more of responsible, paid social service experience providing direct client service.
A two-year human services certificate.
Two years or more of college coursework in the behavioral sciences.

Nice To Haves

Providing triage and navigation for residents at risk of losing their housing.
Assisting residents in initiating or completing applications for rent assistance.
Using the Rent Help Hennepin system.
Working with community partners serving residents at risk of eviction and homelessness.
Using Microsoft Office Suite (Excel, Outlook, Teams, and/or Word).
Knowledge of community resources and social services available to clients.
Ability to work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Ability to make sound, independent judgment.
Ability to work effectively and collaboratively with external and internal partners.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

Responsibilities

Provide triage and navigation for residents at risk for eviction, including resource referrals for legal representation, benefits, or supportive services.
Assist residents with initiating or completing applications for emergency rent assistance.
Maintain respectful and trauma-informed customer service practices.
Follow Rent Help Hennepin eligibility policies, keeping up to date on policy and procedure changes.
Complete triage forms and refer residents to appropriate resources.
Communicate in a professional and timely manner with customers and housing partners.
Respond to application inquiries from resident and property managers.
Follow team communication guidelines when working with community partner agencies.
Attend all required one on one, unit, and program meetings.
Contribute to a positive, inclusive work environment supporting team members, colleagues, and customers.
Complete other special projects, as assigned.