Housing Stability Coordinator

PINE STREET INN INC•Boston, MA

18h•$25 - $28•Onsite

About The Position

Pine Street’s Property Management department oversees approximately 700 units of housing consisting of 38 communities of low- and moderate-income housing developed with federal and state financing. We seek a highly motivated individual to fill a Resident Relations and Rent Collections Coordinator position which will support residents in meeting their lease obligations and take appropriate steps when tenants are in violation, while ensuring Pine Street Inn, Inc. meets our high standards of resident satisfaction. The Rent Collection Coordinator will be responsible for overseeing the collections activities, reporting and associated legal and accounting for Pine Street Inn’s housing programs. The role involves consistent collaboration with the case management, operations, and finance teams, as well as external partners that help administer these programs. Responsibilities will revolve around the goal of maximizing capital recovery while maintaining exceptional customer experience. This includes leadership of all program collections activities, reporting, and development of best practices. The individual would be responsible for managing the collections and resolving any issues, escalations or disputes that may arise.

Requirements

High School Diploma or GED
Working Knowledge of Mass / Boston landlord resident laws and rent stabilization required
Knowledge of housing law and tenants’ rights
Experience working in a fast-paced environment
Experience working directly with clients to solve tenant / landlord issues
Computer Literacy, thorough knowledge of Microsoft Windows, Excel, Word
Experience with housing management software OneSite
Able to work independently and be pro-actively
Ability to interact with people in a professional and courteous manner
Demonstrated commitment to low- and moderate-income communities and residents required
Solid oral and written communication skills
Ability to track accounts and maintain tenant ledgers

Nice To Haves

Basic knowledge of residential real estate or financial services, preferred
Minimum of three (3) years of finance / accounting experience specifically in accounts receivable
Minimum of three (3) years of experience in community work or community centered activities, specifically affordable housing, with knowledge related to the duties described above
Experience managing a team, formally or informally

Responsibilities

Manage and develop a best-in-class collections program
Liaise with the operational, property and case management teams on standardizing collection efforts across programs
Provide excellent customer service by proactively managing issue resolution
Manage the relationships with the local housing authorities who aid in the collections process
Ensure proper operational and accounting / reporting controls are operating effectively, and collaborate with the accounting and operations teams on improvements
Will serve as point of coordination for PSI legal interventions involving PSI tenancies for non-payment violations and some cause violations; will be responsible for coordinating with Services and Property Management Staff to proactively address tenancies concerns, with legal involvement being the intervention of last resort as appropriate
Participate in the reconciliation and reporting of the loan programs
Work with the finance on the allowance for doubtful receivables.
Create and distribute accurate internal reports
Support with the annual financial audit requirements
Perform special projects as assigned