Case Management Analyst

Montcure, LLC• US,

10d•$60,000 - $70,000•Remote

About The Position

Montcure, LLC is seeking a Case Management Analyst to support a Department of Defense health program serving wounded, ill, and injured service members and their caregivers. This role involves executing individual case actions within a one-business-day timeframe, including disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions. The analyst will apply written decision rules, record the rule and evidence used for each determination, manage the program mailbox, monitor cases against timeliness goals, and verify separation dates against personnel records.

Requirements

Bachelor's degree
2+ years applying written eligibility or procedural rules to individual cases
Demonstrated ability to meet a one-business-day action standard
Experience documenting determinations, including the rule applied and the evidence relied upon
Experience managing a shared mailbox or case intake queue
Experience coordinating record corrections with external organizations
Sound judgment handling sensitive individual case information

Nice To Haves

Military personnel, benefits eligibility, or medical board case processing experience
Experience with the Veterans Tracking Application or a comparable case system of record
Familiarity with Disability Evaluation System or Integrated DES case actions
Experience monitoring cases against established timeliness goals
Experience with personnel record verification sources

Responsibilities

Execute individual case actions within a one-business-day clock: disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions
Apply written decision rules and record the rule applied and evidence relied on for each determination
Manage the program mailbox and case intake queue
Monitor cases against established timeliness goals
Verify separation dates against personnel record sources