Case Coordinator

FBL Financial Group, Inc.•West Des Moines, IA

8d•Hybrid

About The Position

This Case Coordinator opportunity is with Farm Bureau Financial Services, a company that values integrity, teamwork, passion, service, leadership, and accountability. They have a more than 80-year commitment to protecting the livelihoods and futures of their client/members and creating an atmosphere where employees thrive. The role provides support for the underwriting team, including analysis and individual judgment in procuring information necessary to classify life insurance risks. The company emphasizes delivering on its promise through value-based work and demonstrating core values in all interactions.

Requirements

High school diploma or equivalent plus two years relevant experience required.
Independent thinking, analysis and judgment required.
Ability to handle confidential information appropriately.
Strong verbal and written communication skills.
Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule).
Currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Medical background and/or previous experience underwriting life insurance.
Problem solver with great critical and analytical thinking skills.
Strong organizational skills.
Go-getter with high initiative, a positive attitude and a lifelong learner.
Loma ACS designation, knowledge of Windows and MS Office preferred.

Responsibilities

Provide support for the underwriting team, including analysis and individual judgment in the procuring of information necessary to classify life insurance risks.
Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
Perform review of applications with limited authority.
Perform brokerage/reinsurance correspondence and transfer of documentation.
Assist the underwriter in management of case files by generating and receiving requests for information to agents, client/members, medical facilities and vendors; maintaining the integrity of the pending file; and tracking movement of files.
Create and produce correspondence for both internal and external communication.
Engage in telephone and email conversations with internal and external customers.
Provide information to internal and external customers regarding processes, statuses and requirements.