Case Coordinator Chinese Bilingual

LTE Care Plus Inc.•Town of Huntington, NY

1d•Onsite

About The Position

The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately.

Requirements

High school diploma or equivalent
1+ years of administrative, scheduling, or coordination experience
Excellent communication and organizational skills
Comfort working in a fast-paced environment with frequent changes
Strong attention to detail
Tech savvy — able to work with scheduling systems and spreadsheets

Nice To Haves

This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.

Responsibilities

Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
Create and maintain weekly schedules for therapists and clients
Coordinate with BCBAs and families to ensure client service hours are fulfilled
Monitor therapist availability and caseload capacity
Adjust schedules promptly in case of cancellations, time-off requests, or other changes
Track authorization hours and ensure hours are used before expiration
Communicate professionally with staff and families to resolve scheduling issues
Update data in scheduling software or case management platforms
Support intake team with client onboarding as needed