Case Coordinator

Libra Solutions•Concord, NH

3h•Onsite

About The Position

Libra Solutions helps overcome the burdens created by slow-moving legal processes by combining technical innovation and financial strength to speed cumbersome workflows and ease financial barriers for customers. Oasis Financial is the largest and most recognized national brand in consumer legal funding, helping consumers awaiting legal settlements. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases, aiming to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. Probate Advance is the leading inheritance funding provider, helping heirs access their inheritance immediately. Libra Solutions is looking for a skilled Case Coordinator with legal and/or medical experience. The Case Coordinator will be proficient at evaluating a prospective case and making funding-related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement, and fostering relationships across the legal and medical communities. This position is based in our Charlotte, NC office.

Requirements

High School or GED required
1-3 years of relevant industry or legal experience is preferred
Bilingual in Spanish is preferred
Exemplary customer service and time management
Organized and ability to prioritize well
Thrives in team environment
Knowledge of medical terminology and life cycle of a case
Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor
Must be able to work in-office in Charlotte, NC

Responsibilities

Manage active caseload of (100-150) cases
Grow relationship with attorney firms and medical providers
Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
Effectively manage medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyze medical records and arrange transportation
Assess and make funding decisions to $10K
Maintain workflow through prioritization of daily and weekly tasks
Collaborate with internal stakeholders to ensure service levels and revenue goals are met
Occasionally assist with training new team members