Case Assessment Officer

Government of Alberta•Edmonton, AB

1d•CA$76,614 - CA$100,493•Onsite

About The Position

Service Alberta and Red Tape Reduction strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. The Consumer Investigations Unit is looking for an enthusiastic, team-oriented, self-motivated and organized individual, with strong interpersonal skills, to fill the role of Case Assessment Officer (CAO) for Alberta, operating from either the Edmonton or Calgary office. This is a full-time position, reporting to the Provincial Case Assessment Supervisor (PCAS) and working within a team of 3 assessment staff and 4 intake support staff.

Requirements

University graduation in a field related to the position assignment (such as Criminal Justice, Criminology, Policy, Commerce or any other related field), supplemented by two years related experience.
Two Year diploma with a minimum four years of related experience.
One Year Certificate with a minimum of five years of related experience.
No formal education with six years of related experience.
Exceptional verbal and written communication skills.
Ability to work well with the public, businesses, industry associations and other enforcement agencies.
Strong time management skills, including the ability to pay attention to detail, while handling multiple assignments and competing priorities.
Knowledge of all Statutes administered by the Consumer Investigations Unit (CIU) including the criminal code and its application within the CIU consumer protection mandate.

Nice To Haves

Knowledge of Alberta’s consumer protection legislation enforced by the Consumer Investigations Unit.
Experience in complaint assessment, investigations, prosecution and/or administrative action.

Responsibilities

Conducting assessments of incoming consumer protection complaints to determine whether to record intelligence, refer information, educate, or recommend an investigation.
Ensuring files are prepared for investigations by documenting actions; and gathering, securing and preserving evidence.
Interpreting, administering, and applying a number of consumer protection statutes and is considered a content expert on the legislation administered by CIU.
Providing support to the Intake and Assessment team as required.
Providing input to legislative review panels.
Participating in outreach activities.
Conducting presentations to the CIU’s law enforcement partners.
Drawing on negotiation and mediation skills in an effort to resolve conflicts.
Utilizing in-depth knowledge of Consumer Protection legislation, as well as related statutes that affect investigations.