CASE AIDE

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Case Aide within the Division of Developmental Disabilities (DDD). DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Basic human needs, human growth, personality, and behavior.
Community resources.
Tracking systems.
General office procedures.
Applying federal laws, state statutes, and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication; Organizational skills. Interpersonal relations as applied to contacts with applicants, members and representatives of other governmental and community organizations and the public.
Initiating, developing, and maintaining member files; Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax).
Microsoft Word, Outlook, Excel, and other computer applications.
Adapt and be sensitive to a variety of cultures; Maintain and display professional demeanor.
Establish family and professional partnerships; Work effectively with a wide range of personalities.
Assess/review documents to determine importance to meeting member/family needs.
Type a minimum of 40 wpm.

Nice To Haves

At least ONE (1) year of customer service experience (OR) working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Responsibilities

Processes Eligibility packets. Document received packets/cases into unit log Routinely checks database for a record of a referral/ application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and creates proxies for flow-board.
Conduct daily follow up with providers to obtain additional information that is needed for processing of Eligibility packets. Close case files to assist with determinations within time frames outlined in policy and procedure.
Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
Maintains office supplies, copy machines, postage meter, etc. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., applications, medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested.
Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities