Case Aide - Consolidated Intake

Beltrami County•Bemidji, MN

11d•Onsite

About The Position

Beltrami County is creating an eligibility list for a full-time, benefited Case Aide to work in the Health & Human Services Consolidated Intake office. This role involves scheduling appointments, working closely with case managers, and answering client questions across all programs. The position performs intermediate administrative support work, including maintaining client records in state information systems, processing applications, forms, and verifications for program eligibility, and maintaining client case files. Work is performed under the limited supervision of the Economic Assistance Program Manager. This role is ideal for someone seeking a career in a helping profession with exceptional customer service skills, proficiency in data entry across multiple electronic databases, and a desire to work in a team environment to make a difference in the community.

Requirements

High School Diploma or GED.
Three years or more of clerical, administrative assistant, office manager, case aide, or related work experience.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with clients, associates, service providers and the general public.
Ability to follow oral and written instructions.
Ability to manage workload and meet deadlines.
Ability to work in a team.
Ability to work independently.
Ability to prepare clear and concise reports.
General skill operating standard computer equipment and applicable hardware and software.
Ability to analyze data and exercise sound judgment in arriving at conclusions.
Successfully passing drug screening and background check.

Nice To Haves

Exceptional customer service skills.
Skills for data entry into multiple electronic databases on the computer.
Thrive in a team environment.
Desire to make a difference in the community.

Responsibilities

Reviews applications for County income maintenance assistance; ensures completion and verification.
Receives and organizes client paperwork per compliance requirements and processing deadlines; maintains client case files.
Directly engages with and pre-screens Health and Human Services clients to provide resources and general service, obtains and verifies information, explains programs and procedures, provides application forms; assists clients and provides ongoing support with application problem resolution.
Responds to client phone case status inquiries and complaints, answers process questions; enters and processes applications via computer systems; directs client phone calls to appropriate department.
Maintains application forms; processes audit requests; completes ongoing program training.