Case Aide - Housing Stability

Ramsey County•Saint Paul Opportunity Center, MN

2d•Hybrid

About The Position

Housing Stability is hiring Case Aides (Coordinated Entry). Join the Housing Stability team and make a meaningful impact by supporting individuals experiencing homelessness as they work toward securing stable housing. Case Aides help connect single adults without minor children to appropriate housing opportunities through the Coordinated Entry system. In this role, you will manage the Coordinated Entry Priority List, coordinate housing referrals, collaborate with housing providers and community partners, maintain accurate client records in HMIS, and provide compassionate, trauma-informed support to individuals navigating the housing system. You will also serve as a key resource for clients and partner agencies by helping them understand the Coordinated Entry process and connecting them with available housing resources. To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned. Work is primarily performed in an office setting and may involve home or facility visits. Home and facility visits involve driving year round. Work involves operation of a keyboard and viewing a computer screen for 2 to 6 hours daily.

Requirements

High school graduation or equivalent.
Four years of clerical experience.
Equivalent combination of education and related experience.

Responsibilities

Manage the Coordinated Entry Priority List
Coordinate housing referrals
Collaborate with housing providers and community partners
Maintain accurate client records in HMIS
Provide compassionate, trauma-informed support to individuals navigating the housing system
Serve as a key resource for clients and partner agencies by helping them understand the Coordinated Entry process and connecting them with available housing resources
Interview clients in need of vendor provided services such as adult day care services, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system.
Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; and refer clients to other sources for assistance as needed.
Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; and forward case for assignment to staff.
Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria.
Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records.
Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order.
Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers.
Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers as required by law; may attend administrative reviews to complete necessary case documentation; forward require case status documentation to State human services personnel to fulfill program monitoring requirements.
Prepare reports concerning clients' needs and services as requested.
In rare occasions, may transport clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities.
Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witnesses and communicating to others as necessary; Assist victim/witnesses advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court.