CASE AIDE - ELIGIBILITY
About The Position
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. This position is responsible for providing support in the DDD Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Requirements
- Basic human needs, human growth, personality, and behavior.
- Community resources.
- Tracking systems.
- General office procedures.
- Applying federal laws, state statutes, and agency polices and procedures.
- Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
- Oral and written communication.
- Organizational skills.
- Initiating, developing and maintaining member files
- Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
- Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax)
- Microsoft Word, Outlook, Excel, and other computer applications.
- Adapt and be sensitive to a variety of cultures.
- Maintain and display professional demeanor.
- Establish family and professional partnerships.
- Work effectively with a wide range of personalities.
- Assess/review documents to determine importance to meeting member/family needs.
- Type a minimum of 40 wpm
Nice To Haves
- Candidate must possess at least 1 year of customer service experience or working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).
Responsibilities
- Processes Eligibility packets. Document received packets/cases into the unit log. Routinely checks the database for a record of a referral/ application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and creates proxies for Flowboard.
- Conduct daily follow-up with providers to obtain additional information that is needed for processing of Eligibility packets.
- Close case files to assist with determinations within time frames outlined in policy and procedure.
- Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
- Maintains office supplies, copy machines, postage meter, etc. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., applications, medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested.
- Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into the member information database.
- Prepares a wide variety of unit documents (e.g., correspondence, memos and forms) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
