Case Aid Para Professional

Star of Hope Family Services•Beckley, WV

8d•$13 - $13•Onsite

About The Position

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is seeking a dependable, organized, and detail-oriented Case Aid Paraprofessional to support its foster care home-finding team. Based in Beckley, West Virginia, this position covers Ohio County and provides administrative and program support for the recruitment, preparation, and support of foster families. The role works with home-finding staff, prospective and current foster families, agency personnel, clients, and community members to facilitate communication, maintain records, coordinate activities, and provide customer service. The Case Aid Paraprofessional supports provider documentation, training coordination, recruitment activities, foster parent recognition, and office management. The position helps prospective foster parents navigate initial steps, complete required paperwork, attend training, and access information and resources. It also contributes to the agency’s mission of preventing harm and providing hope to children and families by supporting services that help children achieve safety, stability, and permanency. This position requires a high school diploma or GED, training in secretarial or administrative skills, and a valid driver’s license. A driver must be able to operate a motor vehicle as part of daily responsibilities and be willing and able to drive agency-owned or leased vehicles and transport employees or residents when necessary. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Training in secretarial or administrative skills.
Valid driver's license.
Ability to drive a motor vehicle as part of daily job responsibilities and willingness and ability to operate agency-owned or leased vehicles and transport employees or residents when necessary.
Knowledge of office machines, computers, and related software.
Strong organizational skills and attention to detail.
Ability to organize data, schedules, and filing systems and generate reports.
Ability to accurately report and record information and maintain its confidentiality.
Clear, professional verbal and written communication skills and the ability to work effectively with staff, clients, and the general public.
Ability to manage competing priorities, follow procedures and deadlines, and maintain accurate documentation.
Ability to work independently and contribute to a collaborative team environment.
Dependability, accountability, flexibility, willingness to learn, and sound judgment when handling sensitive information.
Ability to maintain professional relationships with individuals from diverse backgrounds.
Willingness to participate in agency meetings, continuing education, professional development, in-service training, and workshops.
Commitment to agency mission, policies, procedures, and service standards.

Nice To Haves

Two years of college education.
Previous business, secretarial, or administrative experience.

Responsibilities

Answer incoming telephone calls, provide program information, and conduct initial interviews with prospective foster families.
Assist prospective and current providers with completing required forms and registering through the ASO system.
Prepare routine correspondence related to training, references, medical records, support group meetings, and other provider needs.
Establish and maintain provider files and documentation for each foster home.
Enter required information into the West Virginia PATH system daily, as needed.
Schedule PRIDE training for prospective and current providers, including coordinating childcare for training sessions and support group meetings.
Schedule fingerprinting during the first PRIDE training session or arrange appointments at a local area office when fingerprinting cannot be completed during training.
Assemble and distribute materials for foster parent in-service training as requested by home-finding staff.
Assist home-finding staff in preparing promotional materials for recruitment activities, including fairs, home shows, conferences, and other community outreach events.
Assist with special programs, foster parent recognition activities, and events that support and celebrate foster families.
Organize information, maintain filing systems, coordinate schedules, and prepare reports or documentation as needed.
Maintain accurate records and protect confidential provider, client, and agency information.
Follow timelines and requirements established by the West Virginia Department of Human Services and Burlington United Methodist Family Services.
Communicate professionally with prospective and current foster parents, agency staff, clients, and the general public.
Support office management, administrative operations, and other functions that help the home-finding team work effectively.
Participate in agency meetings, professional development activities, in-service training, workshops, and other required learning opportunities.
Assist with special projects and perform other duties within the scope of the position as assigned.
Drive a motor vehicle as part of daily job responsibilities and operate agency-owned or leased vehicles, transporting employees or residents when necessary.