20970 - Case Administrator - East & West Lincolnshire

Ministry of Justice • Boston, MA

5d • Hybrid

About The Position

Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. This varied role offers the chance to make a difference, gain new skills, and build a rewarding career within the Probation Service. New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable. This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment. By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need. Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functions: Accredited Programmes, Structured Interventions & Attendance Centres, Community Integration and Contracts, Contracts, Courts, Integrated Offender Management, Performance & Quality, Personality Disorder Projects, Prisons, Public Protection (Custody), Public Protection (Community), The Homeless Prevention Taskforce, Unpaid Work (community payback). Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation. As a case administrator, you’ll ensure all processes run efficiently, systems are maintained properly, and probation information is collated and prepared for case files. You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Requirements

• Must have the right to work in the UK.
• Must have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
• Must be truthful, factually accurate and use own experience for all examples and statements provided.

Nice To Haves

• Empathetic, patient, and organised people.

Responsibilities

• Reception cover may be required at times.
• Ensure all processes run efficiently.
• Ensure systems are maintained properly.
• Ensure probation information is collated and prepared for case files.
• Handle enquiries from colleagues, agencies and people on probation in a busy environment.

Benefits

• Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
• Leave for part-time and job share posts will be calculated on a pro-rata basis.
• The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
• The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed