Case Administrator

TEKsystems•Los Angeles, CA

2d•$35 - $50•Hybrid

About The Position

This is professional work in which the incumbents are applying their skills and attaining new skills; are able to handle routine matters independently and complex matters under limited supervision; are able to prioritize their work independently; and are able to work under limited supervision generally. The role manages a caseload of approximately 170–200 arbitration cases. This position functions as a team lead, providing guidance and influence to a team of three. The Case Administrator leads a support team consisting of: Case Coordinator (Legal Assistant), Senior Case Coordinator (Senior Legal Assistant), and Case Specialist (Paralegal). The role is responsible for overseeing the entire arbitration process across assigned cases, supporting and guiding the team by answering questions and escalating case-related issues to management when needed. It also involves providing excellent customer service and procedural guidance (non-legal) to parties, counsel, and mediators, and ensuring smooth coordination and case progression across all stakeholders. The role requires strong writing skills with a high level of accuracy, and the candidate must be communicative, collaborative, and comfortable working in an open, feedback-driven culture.

Requirements

Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
Excellent customer service, interpersonal, and written and verbal communication skills required.
Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
Must function effectively in a team environment and work with others to meet deadlines.
Strong work ethic, positive attitude, and professional demeanor.
Strong communication, time management, organizational and attention to detail skills.
Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.
Strong leadership skills required.
Experience and demonstrated interest in arbitration or alternative dispute resolution (ADR), including arbitration, mediation, negotiation, or the security industry.
Candidates should show a genuine focus on ADR—this is not suited for someone who has only practiced law without specific interest or exposure to these areas.
Strong leadership skills are required.
Requires strong writing skills with a high level of accuracy—published work must be error-free.

Nice To Haves

JD strongly preferred.

Responsibilities

Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the Portal and internal docket management programs.
Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.
Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.
Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.
Advises panel as to procedural matters and provides guidance on arbitration rules and procedures, with limited assistance.
Answers parties’ pre and post award inquiries orally and in writing.
Provides excellent customer service, and responds to customer complaints orally and in writing.
Attends hearings when necessary to observe arbitrators and fairness of the proceedings.
Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.
Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.
Evaluates arbitrator performance.
Monitors post-award litigation.
Initiates disciplinary referrals.
Involved with special projects as required by management, including presentations / public speaking.
Oversee the entire arbitration process across assigned cases.
Support and guide the team by answering questions and escalating case-related issues to management when needed.
Provide excellent customer service and procedural guidance (non-legal) to parties, counsel, and mediators.
Ensure smooth coordination and case progression across all stakeholders.
Responsible for drafting arbitration awards.
Must be communicative, collaborative, and comfortable working in an open, feedback-driven culture.