Case Administrator Manager, Office of Hearing Officers

FINRA • Washington, DC

5d • $114,200 - $248,700 • Hybrid

About The Position

The Case Administrator Manager in the Office of Hearing Officers’ (OHO) is responsible for overseeing the daily management of the case administration team. This includes assigning cases and projects, ensuring timeliness and high case administrator performance, and training. Resolves complex issues that arise during the course of a case. Reviews draft legal documents and supporting materials. Essential Job Functions: Manages case administrators and is accountable for conducting effective performance management and meaningful career development conversations. Applies specialized legal skills to verify the accuracy of case administrator work and manages timely completion of projects. Monitors staff input into internal docket management programs, including verifying that pleadings and communications from the parties in OHO’s legal proceedings are appropriately directed, recorded by staff, and addressed by OHO. Develops quality control procedures for monitoring cases to ensure compliance with deadlines and expectations. Monitors and oversees the preparation and transmittal of appellate records to FINRA’s National Adjudicatory Council. Coordinates with department management and hearing officers to ensure work coverage and efficient case administrator support for case work. Defines strategies for the end-to-end case management process that focus on resolving issues that arise during a case to ensure that cases are accurately processed in a timely manner. Communicates the direction of policies and procedures for the case management work area to ensure continuous team adherence and comprehension of established standards. Assists with monitoring OHO’s compliance with the FINRA record retention policy and recommends changes when needed. Ensures that department records are correctly indexed and accurately stored electronically. Integrates the culture of intelligence, integrity, and initiative into team goals and decisions. Demonstrates FINRA’s values. Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

• Bachelor’s degree in Legal Studies preferred and a minimum of eight (8) years of relevant experience.
• Experience supervising projects and/or mentoring junior staff.
• Excellent written and verbal communications skills, including interpersonal skills.
• Strong organizational skills and excellent attention to detail.
• Advanced time management, prioritization and strong analytical skills required.
• Demonstrated ability to lead and produce outstanding measurable results.

Nice To Haves

• Paralegal certificate preferred.

Responsibilities

• Manages case administrators and is accountable for conducting effective performance management and meaningful career development conversations.
• Applies specialized legal skills to verify the accuracy of case administrator work and manages timely completion of projects.
• Monitors staff input into internal docket management programs, including verifying that pleadings and communications from the parties in OHO’s legal proceedings are appropriately directed, recorded by staff, and addressed by OHO.
• Develops quality control procedures for monitoring cases to ensure compliance with deadlines and expectations.
• Monitors and oversees the preparation and transmittal of appellate records to FINRA’s National Adjudicatory Council.
• Coordinates with department management and hearing officers to ensure work coverage and efficient case administrator support for case work.
• Defines strategies for the end-to-end case management process that focus on resolving issues that arise during a case to ensure that cases are accurately processed in a timely manner.
• Communicates the direction of policies and procedures for the case management work area to ensure continuous team adherence and comprehension of established standards.
• Assists with monitoring OHO’s compliance with the FINRA record retention policy and recommends changes when needed.
• Ensures that department records are correctly indexed and accurately stored electronically.
• Integrates the culture of intelligence, integrity, and initiative into team goals and decisions.
• Demonstrates FINRA’s values.
• Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Benefits

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
• Time Off and Paid Leave FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees