Case Administrator I - Framingham District Court

Massachusetts Trial Court•Natick, MA

6d•$47,632 - $64,639•Onsite

About The Position

Performs entry-level case processing for the court from the entry of the case documents and exhibits into the system, the updating and input of information pertaining to court appearances, through the final disposition. Performs duties related to data entry, record requests, and record retention. Performs cashiering duties. Provides customer service to the public, law enforcement, other state agencies, and attorneys in person and over the phone. Case processing may be done using an electronic filing and/or case management system.

Requirements

High School diploma or G.E.D. equivalency
One (1) year of related work experience
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of modern office equipment and technology, including computers and applicable software, including MS Office products.
Knowledge of case management principles.
Knowledge of basic cashiering methods.
Skill in organization and time management.
Skill in customer service.
Skill in data entry.
Skill in attention to detail.
Ability to establish effective working relationships with others.
Ability to understand departmental and court policies and procedures.
Ability to prepare clear and accurate reports.
Ability to maintain appropriate records.
Ability to maintain confidentiality of information.
Ability to communicate effectively, both orally and in writing.
Ability to work independently and follow oral and written instructions.
Ability to learn the procedures and functions, manual and automated, of the office to which assigned.

Nice To Haves

Works under the direction of a Department Head or designee
Communicates and demonstrates the ethics and values of the Trial Court.
Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.
Accurately assesses common operational problems and recommends and facilitates appropriate solutions.
Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Responsibilities

Maintains dockets and records along with legal documents/files pertaining to cases.
Enters complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information.
Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries.
Provides technical assistance to litigants, counsel, and the public concerning case and court procedures, either in person or virtually.
Performs general case intake duties, including receiving court papers and documents, determining general case category, and making docket entries.
Performs various administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, and assisting with scheduling motions.
Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
Compiles statistical data concerning cases, processing activities.
Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail.
May provide assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court.
Pulls daily lists and provides support to judicial lobby concerning cases.
Sends out notices to various parties and attorneys.
May perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
Performs other duties as required.