CAS EP Mapping Specialist - Kelowna, BC

Medtronic

2d•Onsite

About The Position

This role provides technical, educational, clinical, and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives. The specialist will deliver hands-on case support using advanced mapping systems, generators, software, pumps, and associated accessories. They will conduct product demonstrations and lead in-service training to drive successful adoption of mapping and ablation technologies. A key part of the role involves troubleshooting real-time technical and workflow issues in the electrophysiology lab with a proactive, solution-oriented approach. The specialist will partner with sales teams to support account growth by providing clinical expertise, technical insights, and customer education. They will act as a key liaison between physicians, lab staff, sales, and technical teams to ensure seamless communication and high customer satisfaction, while building and maintaining strong professional relationships with customers and establishing credibility as a trusted clinical resource. The role also involves identifying workflow efficiencies and performance improvement opportunities within customer sites and collaborating with stakeholders to implement solutions. The specialist will maintain advanced knowledge of electrophysiology therapies, company products, and competitive technologies, and provide structured feedback from the field to marketing, R&D, and education teams to support product enhancements and future innovation. Additionally, they will support product installations, system upgrades, and new technology launches within their assigned territory, participate in territory planning, account reviews, and cross-functional business discussions, and support clinical research activities at active clinical centers in coordination with clinical field teams. Maintaining required documentation, compliance standards, and training certifications is also essential.

Requirements

High School Diploma or equivalent with 6+ years experience in cardiac mapping and navigation, or related EP mapping experience
Associate's Degree with 4+ years experience
Baccalaureate Degree with 2+ years experience
Ability to be independently mobile (for office roles)
Ability to interact with a computer and communicate with peers and co-workers (for office roles)

Responsibilities

Deliver hands-on case support using advanced mapping systems, generators, software, pumps, and associated accessories.
Conduct product demonstrations and lead in-service training to drive successful adoption of mapping and ablation technologies.
Troubleshoot real-time technical and workflow issues in the electrophysiology lab with a proactive, solution-oriented approach.
Partner with sales teams to support account growth by providing clinical expertise, technical insights, and customer education.
Act as a key liaison between physicians, lab staff, sales, and technical teams to ensure seamless communication and high customer satisfaction.
Build and maintain strong professional relationships with customers, establishing credibility as a trusted clinical resource.
Identify workflow efficiencies and performance improvement opportunities within customer sites and collaborate with stakeholders to implement solutions.
Maintain advanced knowledge of electrophysiology therapies, company products, and competitive technologies.
Provide structured feedback from the field to marketing, R&D, and education teams to support product enhancements and future innovation.
Support product installations, system upgrades, and new technology launches within assigned territory.
Participate in territory planning, account reviews, and cross-functional business discussions.
Support clinical research activities (pre-market, post-market, and external studies) at active clinical centers in coordination with clinical field teams.
Maintain required documentation, compliance standards, and training certifications.