SAP NS2 CAS Application Services Manager
About The Position
SAP NS2 is seeking a CAS Application Services Manager (ASM) for the CAS Delivery Team. The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation. CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage day-to-day application, technical and database operations in a secure cloud environment. The ASM brings expert technical and/or application knowledge to help manage the delivery of standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible overseeing the operation and maintenance of technical SAP landscapes.
Requirements
- U.S. Citizenship required.
- Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
- Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
- Strong customer-facing experience.
- Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
- Ability to work independently and take ownership of assigned tasks.
- Ability to establish solid working relationships with clients.
- Presentation, communication, and conflict management skills.
- Technical knowledge/experience within the area of SAP S4HANA Foundation and SAP HANA
Responsibilities
- Managing the delivery of standard and custom CAS Packages for secure NS2 Cloud Customers.
- Ability to own, lead and coordinate operational tasks.
- Deep dive on issues, with ability communicate complex recommendations to customer leadership.
- Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
- Management and oversight of weekend support and 24x7 support activities as required.
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
- Drive improvement of Knowledge quality in the area of expertise, both internally & externally.
Benefits
- Constant learning, skill growth
- great benefits
- team that wants you to grow and succeed
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
