CAS Alarm Dispatch Coordinator Night Shift - Cumberland, RI

CVS Health•Cumberland, RI

3d•$17 - $31•Onsite

About The Position

CVS Health is seeking a CAS Alarm Dispatch Coordinator to join their team. This role is responsible for identifying, tracking, and dispatching potential life safety events across the CVS Health enterprise. The position is a full-time, onsite role located in Cumberland, RI, with a work schedule of Tuesday-Saturday from 11:30 PM to 8:00 AM. The company is focused on building a world of health around every individual, aiming to simplify healthcare through innovation and a compassionate approach.

Requirements

1+ years emergency dispatch or call center experience.
1+ years of experience with Microsoft Office applications.
Must have the proven ability to: Use logic and reasoning to reach conclusions and approaches to problems.
Must have the proven ability to: Use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
Must have the proven ability to: Demonstrate strong critical thinking and problem-solving skills in fast-paced situations.
Must have the proven ability to: Work under stressful situations.
Must have the proven ability to: Actively listen and communicate effectively through clear speech and hearing.
Must have the proven ability to: Adhere to guidelines, procedures, and directives with attention to detail.
Must have the proven ability to: Demonstrate strong written communication skills, including clarity, accuracy, and proper grammar.
Must have the proven ability to: Establish priorities and pass on information as needed.
Proven ability to prioritize competing demands in a fast paced work environment.

Nice To Haves

Previous experience with Bosch, DMP and Honeywell alarm panels.
CSAA Level I & II certification.

Responsibilities

Respond to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events.
Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures.
Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
Dispatch and coordinate the responses of public safety agencies.
Communicate with store personnel and local authorities with security related issues.
Maintain accurate alarm contacts for registered premises.
Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
Maintain alarm processing database. (Call list updates, code assignments)
Remotely access alarm systems and make program changes as needed.
Work alongside senior leads to deliver superior security services to CVS Health business units.
Work alongside senior leads to deliver quality training and collaboration.
Generate alarm related reports for distribution to Loss Prevention and Operations management.
Identify, document and create R&M tickets for end users in incident management tracking system.