Cart Driver

Fort Sill Apache Companies•Lawton, OK

5d•Onsite

About The Position

The Cart Driver is responsible for transporting guests safely and efficiently between parking lot areas and the main guest entrance using a shuttle cart. This role requires a positive attitude, excellent customer service skills, and the ability to adhere to schedules and procedures. The position involves regular interaction with guests and team members, and requires flexibility in scheduling due to the nature of the hospitality and casino industry.

Requirements

High school diploma or GED preferred
Good driving record
Ability to follow instructions and perform assigned tasks under limited supervision
Aptitude to effectively work alone and with other team members in a team environment
Ability to speak and understand English, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).
Where uniforms are required, they must be clean and pressed at the beginning of each shift
Understand and comply with the Eye, Hi, Goodbye program
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
Ability to maintain a calm demeanor during stressful situations
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, and telephone
Selected candidate will be required to pass a background check and drug-screening test

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
Welcome guests to the property, answer questions regarding the property, and practice and promote excellent guest service.
Drive shuttle cart from parking lot areas to main guest entrance and return to parking lot areas in accordance with established schedule.
Ensure guests are transported to and from the casino in a safe and efficient manner.
Work effectively with peers, team members, and regulatory agency personnel.
Understand and comply with all casino and departmental policies and procedures.
Perform other related duties as may be assigned by reporting supervisor.
Understand and comply with the Eye, Hi, Goodbye program.
Regular attendance is required.
Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends.
We are busiest during weekends and holidays, events, and peak seasons as they occur.
There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.