Cart Driver

APACHE CASINO HOTEL•Lawton, OK

5d•Onsite

About The Position

The Cart Driver is responsible for transporting guests to and from the casino in a safe and efficient manner using a shuttle cart. This role requires a positive attitude, excellent guest service skills, and the ability to work effectively with team members and follow all casino policies and procedures. The position involves operating a shuttle cart on a schedule, answering guest questions, and maintaining a neat appearance. Due to the nature of the hospitality industry, team members must be flexible with their schedules to meet business needs, including working varying shifts, holidays, and weekends.

Requirements

High school diploma or GED preferred
Good driving record
Ability to follow instructions and perform assigned tasks under limited supervision
Aptitude to effectively work alone and with other team members in a team environment
Ability to speak and understand English, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, and telephone
Regular attendance is required.
Pass a background check and drug-screening test

Nice To Haves

Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
Welcome guests to the property, answer questions regarding the property, and practice and promote excellent guest service.
Drive shuttle cart from parking lot areas to main guest entrance and return to parking lot areas in accordance with established schedule.
Ensure guests are transported to and from the casino in a safe and efficient manner.
Work effectively with peers, team members, and regulatory agency personnel.
Understand and comply with all casino and departmental policies and procedures.
Perform other related duties as may be assigned by reporting supervisor.
Understand and comply with the Eye, Hi, Goodbye program.
Maintain a neat, clean, and well-groomed appearance.
Follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Operate various types of equipment used in your department, for example personal computers, printers, copy machines, and telephone.