Cart and Bag Attendant

Marriott•Phoenix, AZ

1d•Onsite

About The Position

The Cart and Bag Attendant is responsible for transporting clubs to and from guest vehicles and/or group buses, picking up and dropping off guest golf bags at the bag drop, and providing directions to golfers. This role also involves assisting golfers with carts and equipment, distributing score cards and pencils, staging golf carts for play, handling rental clubs, and organizing guest clubs in the bag room. Additionally, the attendant will clean and restock golf carts, document any cart damage, maintain the cleanliness of golf-related areas, and communicate with the golf shop to ensure efficient operations and guest satisfaction. The position also includes setting up and breaking down practice stations, picking up and washing balls from the practice facility, and ensuring the security of all golf equipment. The role requires adherence to company policies, reporting of accidents and unsafe conditions, maintaining a professional appearance, protecting company assets, and providing excellent guest service.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Transport clubs to/from guest vehicles and/or group buses.
Pick up and drop off guest golf bags at bag drop.
Provide directions to golfers to golf-related areas.
Assist golfers with carts and equipment.
Distribute score cards and pencils to golfers.
Remove golf carts from storage area and stage for play.
Remove rental clubs for use by guests, and clean and store after use.
Store, clean, tag, and organize guest clubs in bag room storage.
Clean, detail, restock golf carts after each use.
Document any golf cart damage and deficiency for mechanic's review.
Maintain cleanliness of golf-related areas.
Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
Setup/reset/break down practice stations.
Pick up/wash balls from practice facility.
Ensure the security of all golf equipment in storage.
Notify manager/supervisor of any important issues as necessary.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.