TSA Ticket Checker

ABM•Orlando, FL

2d•Onsite

About The Position

The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency. ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members. This is a good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Requirements

Excellent customer service and communication skills.
Ability to work independently with minimal supervision.
Ability to remain calm and professional during high-volume passenger interactions.
Ability to stand for extended periods and work in a busy airport environment.
Flexible availability, including early mornings, evenings, weekends, and holidays.

Nice To Haves

Prior airport, airline, security, or customer service experience preferred.

Responsibilities

Enforce the airline’s 1+1 carry-on baggage policy consistently and professionally.
Identify oversized or excess carry-on items.
Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution.
Monitor and manage the designated compliance area to maintain orderly passenger flow.
Provide clear instructions and courteous assistance to passengers regarding baggage policies.
Communicate effectively with airline personnel and airport staff regarding operational concerns.
Maintain professionalism in a fast-paced airport environment.
Report issues, incidents, or customer concerns to supervisors as needed.