Carrier Team Service Analyst

Hub International Insurance • Riverside, CA

19h • Onsite

About The Position

The Carrier Team Service Analyst is a service-driven role for individuals who enjoy helping others, researching information, and following through on assigned work. This is not a traditional support or issue-resolution position. Analysts manage assigned cases and structured, research-based assignments that require organization, attention to detail, and professional communication. The role supports insurance carrier relationships on behalf of accounting by managing complex or layered assignments that require deeper review, documentation validation, and thoughtful escalation when needed.

Requirements

• 2+ years of experience in a servicing or support‑focused team environment providing assistance and follow‑through
• Strong research and analytical skills with a proactive approach to owning work through resolution
• Excellent communication skills with confidence in both email and phone interactions
• Strong organizational skills with the ability to manage priorities and meet service‑level expectations
• A collaborative, team‑oriented mindset with a genuine interest in shared success
• 2-5 years of relevant experience

Nice To Haves

• A professional certificate in business or a related field, or a degree (preferred)
• Bachelor's degree (4-year degree)

Responsibilities

• Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation, ensuring timely and accurate outcomes
• Build and maintain strong working relationships with insurance carriers and brokers to provide accounting teams with current and reliable information
• Collaborate closely with team members on complex or layered assignments, contributing to a cohesive and supportive team environment
• Identify trends or recurring challenges and share insights, recommendations, and ideas for process improvement
• Deliver a consistently high level of service in all interactions, maintaining professionalism and responsiveness
• Support additional projects and initiatives as assigned, contributing to team and organizational goals

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• paid-time-off benefits such as vacation, sick, and personal days
• eligible bonuses
• equity
• commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees