Carrier Support

Arrowstream, Inc • Chicago, IL

4d

About The Position

This role offers support and works directly with the Carrier Manager and Planners on a daily basis to provide carrier and operational service in a variety of functions. Prioritization, organization, planning and strong customer service skills will elevate this position for future growth.

Requirements

• Minimum of 1-2 years logistics and customer service experience required
• Strong customer service skills with a satisfaction drive
• Clear communication skills and the ability to prioritize and provide timely follow-up
• Working knowledge of Microsoft Office (Word, Excel, etc.)
• Previous experience with DAT, Truckstop.com or other load posting sites

Nice To Haves

• Previous experience in an operational setting preferred

Responsibilities

• Identify and negotiate rate with available carriers for existing loads.
• Post open loads, set benchmarks and call on carrier to book day to day spot freight.
• Monitors external load boards and works with Carrier Service manager and planners to support service.
• Maximize profitability through negotiation with carriers.
• Utilize ArrowStream’s system efficiently to maximize productivity
• Collects and maintains carrier set up, authority and insurance information.
• Assists with operational functions on a daily basis.
• Ensures team objectives have been met; offers support, as needed.
• Communicates with service providers to ensure on time performance goals are met. Manages frequent phone and email communications, as necessary.
• Works directly with carriers and brokers to ensure safety and compliance on all movements of freight.
• Troubleshoots operational issues.
• Takes ownership of issues and problems; generates solutions for customer deliverables.
• Addresses any additional issues (truck breakdowns, accidents, missing POs, etc.) and provides missing data to appropriate internal and external contacts.
• Communicates with outside customers for operational transactions.
• Builds carrier relations and loyalty by consistently exceeding expectations.
• Works to ensure on-time performance and correct delivery/pick-up statuses are carried out efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees