Carrier Support

Arrowstream, Inc • Chicago, IL

2h

About The Position

The Carrier Support role works directly with the Carrier Manager and Planners each day to provide carrier and operational service across a variety of functions. The position requires prioritization, organization, planning, and strong customer service skills, and offers potential for future growth.

The role identifies and negotiates rates with carriers for existing loads, posts open loads, sets benchmarks, and books day-to-day spot freight. It supports operational functions, maintains carrier setup and compliance information, resolves operational issues, and communicates with carriers, brokers, service providers, and outside customers to help ensure reliable freight movements and on-time performance.

Requirements

• Minimum of 1–2 years of logistics and customer service experience.
• Strong customer service skills and a drive to achieve customer satisfaction.
• Clear communication skills.
• Ability to prioritize and provide timely follow-up.
• Bachelor’s degree or equivalent work experience.
• Working knowledge of Microsoft Office, including Word and Excel.

Nice To Haves

• Previous experience in an operational setting.
• Previous experience with DAT, Truckstop.com, or other load posting sites.

Responsibilities

• Identify available carriers and negotiate rates for existing loads.
• Post open loads, set benchmarks, and contact carriers to book day-to-day spot freight.
• Monitor external load boards and work with the Carrier Service Manager and Planners to support service.
• Maximize profitability through carrier rate negotiation.
• Use ArrowStream’s system efficiently to maximize productivity.
• Collect and maintain carrier setup, authority, and insurance information.
• Assist with daily operational functions and support the team in meeting its objectives.
• Communicate with service providers to help meet on-time performance goals, including through frequent phone and email communications as needed.
• Work directly with carriers and brokers to ensure safety and compliance on freight movements.
• Take ownership of operational issues, develop solutions for customer deliverables, and address issues such as truck breakdowns, accidents, and missing POs.
• Provide missing data to appropriate internal and external contacts.
• Communicate with outside customers regarding operational transactions.
• Build carrier relationships and loyalty by consistently exceeding expectations.
• Help ensure on-time performance and efficient, accurate delivery and pickup status updates.

What This Job Offers

• Job Type: Full-time