Carrier Services Representative - Mesa, AZ

OPENLANE•Mesa, AZ

7d•Hybrid

About The Position

OPENLANE is seeking a Carrier Services Representative to support carriers, monitor load activity, and ensure shipment updates are timely and accurate. The role involves communicating about delayed loads, documenting carrier interactions, and coordinating with internal teams to resolve issues. It offers the opportunity to apply customer service, problem-solving, and transportation operations support experience. This is a hybrid position based out of OPENLANE’s Mesa, Arizona office, combining in-office and remote work.

Requirements

High school diploma or GED.
1–3 years of experience in customer service, transportation, logistics, or a related support role.
Experience communicating professionally by phone and email.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently with problem-solving and decision-making skills.
Clear, professional verbal and written communication skills.
Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors.

Nice To Haves

Auction or vehicle transportation industry experience.
Experience working with carrier or logistics management systems.
Basic knowledge of Google Workspace, including Docs, Sheets, and Gmail.

Responsibilities

Respond to daily phone calls and emails from carriers about load status and issues.
Monitor delayed loads and proactively obtain updates to support timely and safe delivery.
Research carrier concerns, review prior correspondence, and coordinate with appropriate internal teams to resolve issues.
Document carrier interactions and load updates accurately in company systems.
Help carriers learn to manage and update their loads independently.
Maintain knowledge of company procedures, products, and services.
Escalate carrier issues that require additional attention to management.
Assist in monitoring team workflows to ensure documentation and load notes are entered properly.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.