Operations - Carrier Relations Representative - Cabool

Western Dairy Transport•Cabool, MO

12d•Onsite

About The Position

The Carrier Relations Representative is responsible for preparing and processing daily and weekly invoices from carriers for payment. This position will assist the Carrier Relations Supervisor with other carrier-related duties. The duties of this job are performed primarily in an office environment and occasionally in a commercial motor vehicle terminal operations environment, experiencing some minor to moderate noise levels due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gases may occur.

Requirements

High school diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
Communicate effectively and professionally with all levels of internal and external staff
Manage multiple tasks independently to meet deadlines
Proficiency in basic computer skills including Microsoft Office applications specifically Excel, Google Workspace, and 10 key
Ability to learn and adapt to new technology relating to office practices and procedures
Maintain confidentiality of sensitive information
Ability to plan, organize, and prioritize work
Excellent organizational skills and attention to detail
Ability to thrive in a fast-paced and ever-changing environment

Nice To Haves

Associate degree in finance, accounting, or related field
2+ years experience in customer service or office administration

Responsibilities

Audits all carrier paperwork and trip information against dispatch for payment purposes.
Posts all carrier pay, including mileage pay, miscellaneous pay for trips, hourly and/or daily pay, and any other special pay.
Audits payment information weekly to ensure accuracy.
Follows company policies regarding carrier pay.
Cultivates and sustains professional relationships with carriers and logistics teams, handling matters related to policies, paperwork training, and addressing issues.
Assists carriers with inquiries on payment, paperwork, and other payment-related needs.
Assists with carrier onboarding and maintaining carrier paperwork and files.
Supports other departments in locating paperwork, auditing, research, and contacting carriers.
Tracks payments and deductions and ensures deductions go into the correct GL accounts.
Balances general ledger accounts for the accounting department.
Works closely with the accounting department to resolve issues.
Records keeping of weekly payments for reporting purposes.
Assists with the indexing/scanning departmental duties when needed.
Performs other related duties as assigned.