Carrier Manager

Allen Lund Company•Richmond, VA

About The Position

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 42 offices and continue to grow! We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! We are looking for a Carrier Manager to join our team! Carrier Managers will assist the General Manager with coaching and will provide direction for the Carrier Sales Representatives. They are the middlemen that prospect, contract, secure, and establish relationships with carriers to move truckload and LTL volumes of dry, refrigerated, and flatbed cargo. They provide a knowledge base for all parties in the exchange of goods. Because of the nature of the job, Carrier Managers are frequently required to make themselves available outside of regular work hours. Carrier Managers will uphold the set processes, procedures, and protocols established to qualify and match the correct carrier for a shipment based on the service required.

Requirements

Minimum of 3 year's experience in Freight Brokerage/customer service
Excellent and effective communication skills
Strong customer service orientation and excellent work ethic
Ability to quickly process information and make decisions
Effective negotiation and problem-solving skills, and ability to handle conflict
Excellent time-management skills with the ability to multitask
Highly organized and detail-oriented
College degree or equivalent experience highly desired
Self-motivated, enthusiastic team player who excels in a fast-paced environment
Ability to work well under pressure in a fast-paced environment

Responsibilities

Be responsible for developing and increasing profitable volume with existing and newly acquired carriers
Use strong relationships to understand carriers’ business to qualify them better and gain knowledge of lanes serviced
Deliver exceptional customer service
Contact and build relationships with carriers
Increase capacity for specific projects and lanes
Increase the overall capacity for the office and company
Update customers with critical information
Uphold the company standard following the company principles of Customer, Company, Office