Manager, Carrier Disputes
About The Position
Segra is searching for a qualified and experienced Manager, Carrier Disputes to join us in a full-time capacity. Role Overview: The Manager, Carrier Disputes reports to the Senior Manager, Collections and Disputes and oversees the Carrier Dispute team. This role is responsible for meeting performance goals and deadlines, ensuring team members understand expectations, and maintaining qualified staffing for all positions. The manager fosters a productive work environment, supports employee performance through coaching and feedback, and keeps leadership informed through effective communication, including executive‑level reporting and presentations. The role also ensures all Methods and Procedures, training materials, and processes remain current, efficient, and effective.
Requirements
- A minimum of 5 years of experience in Telecommunications systems and business practices is required.
- Understanding of Telecommunications contract language and how it applies to dispute resolution is required.
- Bachelor’s degree in business or information systems or other relevant field required, or equivalent combination of education and experience.
- Must have an understanding of Telecom billing structures.
- Must have the ability to interpret Telecommunications contracts with a thorough understanding of how it applies to disputes.
- Competent computer skills, including experience with Excel (including pivot tables, v-lookups) and Word are required.
- Technical abilities are essential.
Nice To Haves
- Query language skills, including SQL, are preferred.
- Telecommunications industry and Carrier billing knowledge preferred.
- Skills: analytical, ability to meet deadlines, attention to detail, ability to work independently, strong communication, and negotiation skills.
Responsibilities
- Meeting performance goals and deadlines
- Ensuring team members understand expectations
- Maintaining qualified staffing for all positions
- Fostering a productive work environment
- Supporting employee performance through coaching and feedback
- Keeping leadership informed through effective communication, including executive‑level reporting and presentations
- Ensuring all Methods and Procedures, training materials, and processes remain current, efficient, and effective
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
