Carrier Integrations Program Manager, Google Store

Google•Mountain View, CA

32d•$188,000 - $275,000•Onsite

About The Position

Google Store is our omnichannel global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to device upgrades. This portfolio includes the My Pixel app, distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management. The Store team applies Google's industry-leading AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint. As a Carrier Integrations Program Manager, you will play a pivotal role in expanding our device and service offerings by leading complex integrations with major telecom networks. You will sit at the intersection of business strategy and technical execution, ensuring that customers experience a flawless, connected purchasing journey.

Requirements

Bachelor's degree or equivalent practical experience.
8 years of experience in a program management role within the consumer products, retail, consulting, or telecom industry.
Experience in telecom carrier integrations, third-party payment solutions, or affordability solutions (including loan products, payment types, and trade-in programs).

Nice To Haves

Experience leading sophisticated technology projects in a fast-paced, constantly evolving environment.
Expertise in writing business requirements and collaborating with engineering and design teams to deliver robust technology solutions.
Strong negotiation and vendor management experience.
Successful track record of collaboration with software engineering teams to reduce technical debt and migrate to new architectures.
Strong ability to clarify business problems, identify process/user experience improvements, and represent business interests in solution development.

Responsibilities

Design solutions for large cross-functional business initiatives, ensuring seamless customer experiences across physical stores and online platforms. While analyzing retail trends and external market research to inform future strategies, creating simple and scalable solutions for all storefronts.
Represent business and technology interests throughout the design, development, and deployment of new systems and carrier integrations.
Collaborate with teams across the organization (Engineering, Product Management, UI/UX Design, Partnerships, Operations) to design and execute key projects and priorities. Provide clear, actionable business requirements for engineering and product/UX teams to build new software.
Coordinate funding, release schedules, issue resolution, resource alignment, and quality standards for major product rollouts. Negotiate and produce joint product roadmaps with Carrier Partner teams.
Travel up to 25% (domestic) to support face to face interactions and partner meetings.