Technical Program Manager - Platform Integrations

EnergyHub

5d•$115,000 - $135,000

About The Position

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are electric utilities managing a complex electrical grid, supporting the daily lives of millions of people. Our Implementation team is hiring a Program Manager to lead complex integrations we engage in with our utility clients. This Program Manager role is a client facing technical delivery expert, an effective communicator, a trusted advisor, and an influencer of key decisions regarding the benefits of and how to integrate with EnergyHub’s platform. EnergyHub unlocks value for our utility clients through complex integration with the EnergyHub platform. EnergyHub’s Platform API is designed to support utility‑managed distributed energy resource (DER) programs and allows utilities to exchange information with EnergyHub. These integrations are at the forefront of innovation in our sector, enabling automated customer validation, association of devices to electric grid locations, and improved forecasting, control, and reporting to utilities. Success in this role will mean collaboratively guiding EnergyHub’s clients and partners to launch new integrations to the EnergyHub platform and managing those integration efforts through to successful completion. We are looking for someone who can thrive in a fast-paced environment, can convey the value of integrations to our platform, and can manage scope and stakeholders in ensuring those integrations succeed. To be impactful in this role, you have a strong technical skill set, are highly organized, and are an excellent communicator.

Requirements

Experience in demand response, API integrations, and communication protocols (e.g., IEEE 2030.5, OpenADR)
Strong communication skills - especially external, with customers, partners/vendors, leading technical and implementation overviews
Experience with REST API architecture, status codes, authentication
A demonstrated ability to collaborate in an effective manner among cross-functional stakeholders, while operating within existing resources
Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change
Experience with cloud-based SaaS products

Nice To Haves

Bachelor's degree and 5-7 years of experience in technical program management, product management, developer relations, or related roles
Energy industry preferred, particularly demand side or DER management
An understanding of residential distributed energy resources (DERs), such as smart thermostats, battery energy storage systems, EV’s, etc. and their benefits to the grid
Familiarity with utility systems such as ADMS, DERMS, SCADA
Strong sense of curiosity and a mission to learn
Project management experience - tools, frameworks, processes
Experience with support tools and systems for external parties to log, prioritize, resolve

Responsibilities

Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production
Champion the value of EnergyHub’s platform APIs and integrations (e.g. OpenADR) by conveying key use cases, benefits, and the overall integration process
Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process
Develop repeatable playbooks for integrations of platform systems such as Customer Information Systems, Grid DERMS, and OpanADR dispatches
Work with internal stakeholders like Product Management, Engineering, Solutions Engineering, Sales, and Client Success teams to ensure that clients / partners understand the critical path and are kept on track
Ensure successful integrations and launches by coordinating with external cross-functional counterparts, specifically program management, engineering, product teams