Carrier Account Manager

Spot Inc.•Tempe, AZ

21h•Onsite

About The Position

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Requirements

Bachelor's degree.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
Entrepreneurial and competitive spirit, passion, self-motivation.
Organization and attention to detail.
Adaptability, multi-tasking ability, sense of urgency.
Confident decision-making skills, problem-solving ability, and issue resolution skills.

Nice To Haves

Sales and or customer service experience preferred.
Knowledge in the logistics industry preferred.

Responsibilities

Procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
Effectively analyze carriers and freight market to best meet our customers’ freight needs.
Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.