Carrier Access Manager (Cox Business)

Cox Communications•Springfield, VA

6d•Hybrid

About The Position

Cox Business is looking for a strategic and results-oriented individual to serve as the Carrier Account Manager for our East Region. This position will grow revenue with new business opportunities in the fiber and infrastructure space in partnership with the assigned carrier’s organization.

Requirements

BS/BA in related discipline or 10+ years of experience in related field (i.e., Sales and Operations) OR MS/MA and 5+ years of experience in related field. Will consider additional industry experience in lieu of degree
4+ years telephony, communications equipment and/or data transport experience
2+ years wireless site development and RF planning experience
A holistic understanding of cellular infrastructure permitting and deployment processes
A holistic understanding of cellular infrastructure technology including LTE, CRAN, DRAN, DAS.
A holistic understanding of wireless spectrum positions within the US market
Familiarity with related regulatory matters, access service evolution, industry terms and nomenclature, and telecommunication industry standards (e.g. Telcordia, OBF, MEF).
A familiarity with transport services, Ethernet services, and wireline network technology.
An understanding of carrier quote-to-cash operations as well as network management tools and processes.
Willingness to travel up to 50% (nationwide)
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Working Relationships
Building Trust
Team Motivation and Energy
Formal Presentation
Gaining Commitment
Leading Through Vision and Values
Executive Sales Ability / Persuasiveness
Technical / Professional Knowledge and Skills

Nice To Haves

5+ year’s successful experience in wireless carrier implementation/or wireless carrier account management.
Small Cell and DRAN industry experience and examples of previous projects developed or sold under applicant’s control
Outside Plant Experience

Responsibilities

Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments in support of company goals for national carrier accounts
Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives.
Leads business development, implementation and service delivery conversations during the sales process.
Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs
Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues to maintain in-depth knowledge of their businesses, industry, and key competitors.
Meets regularly with carrier customer to identify their transport, data and infrastructure service needs and discuss service delivery and process changes.
Cultivate relationships with customers to form a partnership at the system level to provide excellent service and develop future business opportunities.
Collaborates with customers on initiatives, and provides forecasts, budget, and build-out expectations for specific projects.
Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers.
Uses consultative selling techniques to leverage the position of Cox Business and the carrier/wholesale products it offers to influence buying decisions
Develops business, negotiates pricing, service levels, and terms/conditions of contracts with local/regional carrier customer.
Provides feedback to the National Account Managers concerning pricing, service level agreements, and terms and conditions associated with MSAs in the markets where they are responsible for supporting national contract negotiation
Manage pre-sales technical relationship with wireless carrier’s Transport, RF and Real Estate teams.
Provide customer insight and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell, fiber and microwave services that meet budget and interdepartmental goals.
Work with equipment OEM’s to keep infrastructure design and implementation teams versed in the latest industry products being deployed on behalf of the customer.
Ensures that local processes conform to all contract commitments made on behalf of Cox to each carrier, including pricing, trouble management, SLAs, and network performance requirements.
Collaborate with external customer and internal Operations & Engineering to forecast network demand, identify new opportunities, and advise on network infrastructure expansion opportunities.
Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required.
Attends job-related training and informally remains current on technical information regarding Cox’s telephony and infrastructure product offerings, Customer Premises Equipment (CPE), networking, and sales through completion of required/recommended training program.
Meet assigned revenue quota objectives

Benefits

A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
A true team environment, with 3 days of real-life collaboration in the office.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)