Carnival Games Attendant

Universal Studios Hollywood • Los Angeles, CA

2d • Onsite

About The Position

This role involves operating carnival games, ensuring guest satisfaction, and maintaining the operational integrity of the game booths. The attendant will be responsible for engaging guests, processing transactions, and upholding safety and security standards within the park environment. This position offers opportunities for professional growth and building strong interpersonal relationships within a dynamic team.

Requirements

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays.

Nice To Haves

• Previous Sales experience preferred but not required

Responsibilities

• Stocks and organizes the games while following shrink procedures to maintain costs.
• Cleans the inside and outside of game booths including sweeping, mopping, dusting, wiping counters, cleaning tents, and emptying garbage cans.
• Operates game location while exhibiting a high level of enthusiasm.
• Monitors game area to prevent theft.
• Greets guests and provide on-floor suggestive selling while doing figure 8s in zone.
• Processes guest purchases in a positive and outgoing manner.
• Monitors and manages appropriate guest play, including advising of rules and restrictions.
• Verifies starting cash bank and balances out at the end of shift.
• Accepts cash transactions.
• Advises lead on need for cash mid-days and completes change requests.
• Performs closing procedures, including re-stocking and recovery.
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner.
• Seeks to provide assistance to guests.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld.
• Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed