Caring Center Advisor

TEKsystems • Hopkins, MN

12d • $22 - $22 • Onsite

About The Position

Support members of a large health insurance provider by delivering exceptional customer service and benefit education. Handle a high volume of inbound calls (60+ per day) from members seeking assistance with insurance coverage, eligibility, and benefits information. Assist members with locating in-network providers, clinics, and specialists, including audiologists. Provide guidance on available healthcare services and resources based on individual member needs. Transfer members to appropriate scheduling teams when appointment assistance is required. Accurately document customer interactions and ensure timely resolution of inquiries.

Requirements

• High school diploma
• 2+ years of customer service experience within a call center environment

Nice To Haves

• Previous experience within healthcare is preferred

Responsibilities

• Deliver exceptional customer service and benefit education to members of a large health insurance provider.
• Handle a high volume of inbound calls (60+ per day) regarding insurance coverage, eligibility, and benefits.
• Assist members in locating in-network providers, clinics, and specialists, including audiologists.
• Provide guidance on available healthcare services and resources based on individual member needs.
• Transfer members to appropriate scheduling teams when appointment assistance is required.
• Accurately document customer interactions and ensure timely resolution of inquiries.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED