Cargo Service Agent

Dnata•Dallas, TX

2d•Onsite

About The Position

The Cargo Service Agent provides operational and customer service support for airline cargo operations, ensuring the accurate processing of shipments, documentation, customs reporting, flight preparation, and inventory management activities. The role contributes to the safe, compliant, and efficient movement of cargo while delivering high standards of service to airlines, customers, and other stakeholders.

Requirements

Strong attention to detail and commitment to data accuracy.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Strong interpersonal, verbal, and written communication skills.
Proficiency in Outlook and the ability to learn and use cargo management and operational systems.
Must be legally authorized to work in the United States.
Must be able to obtain and maintain all required security clearances and Airport ID

Nice To Haves

Minimum one (1) year of experience in air cargo, logistics, or related environment preferred.

Responsibilities

Process cargo pick-up and delivery transactions, including driver check-in and documentation verification.
Receive, review, and process cargo bookings, shipment documentation, and operational reports.
Capture shipment data accurately and ensure timely updates in the cargo management system.
Prepare load plans, build manifests, and support flight departure activities.
Generate and submit customs and regulatory reports within prescribed deadlines.
Respond promptly to customer enquiries and provide shipment status updates.
Investigate and resolve shipment discrepancies, irregularities, and customer service issues.
Maintain organized records of cargo transactions, flight documentation, and regulatory filings.
Perform regular inventory checks and maintain accurate records of cargo shipments, operational equipment, and consumable materials.
Liaise with internal departments and external agencies to ensure smooth cargo operations.
Adhere to all safety, security, and company operational procedures.
Perform other duties as assigned by management in support of operational and business requirements.