Customer Service & Cargo Operations Agent

Maximus Global Services•Sterling, VA

11h•$0 - $22•Onsite

About The Position

Maximus Global Services (MGS) is seeking a Customer Service & Cargo Operations Agent to join their team at the Ethiopian Airlines Alexandria office. This role involves providing customer service and operational support to both passenger and cargo clients. The agent will handle daily operational tasks, assist with customer inquiries and concerns, coordinate with various departments, and monitor cargo and warehouse activities. MGS is a growing organization focused on making people smile through service and fostering a positive workplace.

Requirements

Strong customer service and communication skills.
Good organizational and problem-solving abilities.
Ability to handle passenger and cargo-related inquiries professionally.
Ability to work independently and coordinate with multiple departments.
Basic computer and administrative skills.

Nice To Haves

Airline, cargo, logistics, or customer service experience preferred.

Responsibilities

Attend to passenger and cargo customer requests and inquiries.
Provide professional customer service and assist with customer-related concerns.
Handle day-to-day operational matters at the Alexandria office.
Assist cargo customers with shipment inquiries, documentation, and service-related matters.
Coordinate and follow up on passenger and cargo customer requests with the appropriate Ethiopian Airlines departments.
Conduct warehouse visits as required to monitor cargo operations.
Monitor the handling and movement of goods and related services.
Follow up on operational or customer service issues and escalate concerns when necessary.
Maintain accurate records and documentation related to customer and operational matters.
Communicate effectively with Ethiopian Airlines staff, customers, warehouse personnel, and other relevant parties.
Perform other related operational and customer service duties as assigned by management.